Go Back   Forum Runner Support > Forum Runner > Bug Reports
Reply
 
Thread Tools Display Modes
  (#1) Old
Morac
Senior Member
 
Default Version 1.6 app doesn't work correctly if opened in landscape mode on iPad - 11-06-2012, 07:43 PM

There's is a big bug in the new 1.6 version of the iOS app on the iPad where if the app is first run while the iPad is in landscape mode, the app thinks the iPad is in portrait mode and the UI is messed up and buttons don't work. Switching to portrait mode is still messed up since the the app thinks the iPad is in landscape.

The only way the app works correctly is if the iPad is in portrait mode when the app is first run.

Work around:
1. Press home button
2. Double tap home and press and hold on Forum Runner app until it wiggles and then tap X (I.e. kill app)
3. Hold iPad in portrait mode (short end of iPad on top and bottom)
4. Run app again.

This needs to be fixed ASAP as it makes the app unusable unless the user knows the workaround.

See http://www.forumrunner.net/forum/sho...=7190#post7190 for screen shots.
   
Reply With Quote
  (#2) Old
jodyw
Junior Member
 
Default Problems with 1.6 on iPad. - 11-07-2012, 08:48 PM

I am having similar problems but not quite the same. With the ipad in landscape and held with the home button on the right side and the app is started the right quarter side of the screen will not work with touch controls. You cannot scroll nor do the buttons in that area work. Flip to portrait mode and they work. Switch back to landscape mode with home button on the left side and the left quarter side does now will not work. Switch back to portrait and works anywhere on the screen.

I did not have problems with the screen ui being messed up.

Tried what Morac did, closed and quit app, reopened with ipad in portrait mode and then app works fine in all orientations.

Did not have them problem with the previous version. Believe it was introduced in 1.6

3rd gen iPad, 32GB, ios 6.01, forumrunner 1.6

Thanks
Jody
   
Reply With Quote
  (#3) Old
Zachery
Forum Runner Support
 
Zachery's Avatar
 
Default 11-08-2012, 08:42 PM

Thanks for the report, we've got it logged internally and we're working on resolving it.
   
Reply With Quote
  (#4) Old
creativepart
Junior Member
 
Default 11-14-2012, 03:06 PM

I'm getting complaints about this as well on my forum that has the 1.6 app update available.
   
Reply With Quote
  (#5) Old
creativepart
Junior Member
 
Default 11-14-2012, 03:20 PM

You know the only way we knew there was a new version of the app was when we started getting bug reports from our users.

That's pretty lame.
   
Reply With Quote
  (#6) Old
wesintl
Junior Member
 
Default 11-16-2012, 05:55 PM

good lord, can you get a fix out for this already
   
Reply With Quote
  (#7) Old
DeltaHF
Junior Member
 
Default 11-17-2012, 08:19 AM

My users have also started reporting serious problems with the iPad version...
   
Reply With Quote
  (#8) Old
xrist04
Junior Member
 
Default 11-19-2012, 02:42 PM

Please fix this. This bug is driving us crazy!
   
Reply With Quote
  (#9) Old
alexm
Junior Member
 
Default 11-21-2012, 11:29 AM

Yes, would appreciate an update on this one... it's a biggy.

Literally 2 days after I announced we were Forum Runner enabled this happens
   
Reply With Quote
  (#10) Old
Zachery
Forum Runner Support
 
Zachery's Avatar
 
Default 11-21-2012, 12:18 PM

Right now we're going into the thanksgiving holiday, even if we had a fix today (we do not at the moment that I am aware of) it could take up to 2 weeks from the time it gets submitted to get to you guys, due to the apple policies and what not.


Zachery Woods
Forum Runner Support Team
Pester me on Twitter @FRZachery
   
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vBulletin Skin developed by: vBStyles.com